1. Our Services

Vendor shall provide Client with the agreed-upon coffee catering services and/or products ("Services") as detailed in the Service Quote. This description will specify the type and duration of service, as well as any included items.

• Suggested Max. Guest Count: As outlined in the Service Description.

• Unlimited Espresso Bar: If applicable, the duration of unlimited espresso bar service will be specified in the Service Description. This service is unlimited to a maximum output of approximately 50 drinks per hour. The complexity of drinks ordered may affect the number of drinks a barista can craft per hour; estimated drink counts are not guaranteed.

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2. Your Responsibilities

• Electrical Outlets (Crucial for Operation): Client agrees to have the required number of readily accessible standard electrical outlets as specified in the Service Description available at the service location on the event date. These outlets must be direct connections with no surge protectors or splitters and on their own dedicated 15-amp circuit (unless otherwise specified). Failure to provide adequate electricity may cause delay or inability to provide services.

• Guest Count: If the provided Services are tied to the number of guests expected at Client's event, Client agrees to notify Vendor with an accurate final guest count as requested. Failure to disclose an accurate guest count may result in additional charges. Client acknowledges that providing an inaccurate guest count may lead to Vendor being underprepared and potentially running out of materials for service before the scheduled service time ends. There will be no refunds or credits issued for events where the client provided an inaccurate guest count.

• Outdoor Event Disclosure and Approval: Client must disclose to Vendor if the event will be held outdoors prior to booking. All outdoor events are subject to Vendor's review and approval for logistical reasons.

• Residential Service Approval: Client must disclose to Vendor if the service location is a residential property prior to booking. All residential services are subject to Vendor's review and approval.

• Accessible Pathway for Equipment: To prevent damage to our equipment and ensure the safety of our baristas, the area from the unloading zone to the designated setup location must be smoothly paved and ADA accessible. We cannot access areas with gravel, pavers, uneven paving, steps, stairs, grass, mud, or any other large obstacles that would impede the easy rolling of a coffee cart. Client acknowledges that each coffee cart weighs over 300 pounds, and navigating such obstacles is unsafe for our team and equipment.

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3. Custom Signage

• Any complimentary custom sign offered is not guaranteed and has no cash value.

• If custom signage is included, final artwork must be submitted to Vendor a minimum of 3 weeks prior to the event date.

• Events booked within 2 weeks of the event date may not receive complimentary sign customization (if applicable).

• For any customizations added to the Service by the Client, artwork is required to be submitted 3 weeks prior to the event date. Failure to meet this deadline is not a valid reason for termination of this Agreement or request for any refunds.

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4. Service Location

Vendor shall deliver Services to Client at the location(s) specified in the Service Quote.

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5. Outdoor Events - Important Considerations for Your Event

While we aim to make every event a success, we want to gently advise our clients about potential challenges with outdoor coffee service that can impact the overall experience. Factors such as wind (which can affect our equipment and ingredients), insects (which can be drawn to food and beverages), and unpredictable weather can sometimes detract from the smooth operation of our coffee bar.

If you are planning an outdoor event, it's crucial to consider these elements. To help ensure the best possible service for your guests and the safety of our team and equipment, the following requirements apply to all approved outdoor events:

• Covered and Shaded Area: All outdoor setups must be in a covered or shaded area, away from direct sunlight. This is especially important during hot weather.

• Temperature: Depending on the time of year, outdoor temperatures may affect the performance of the equipment.

• Grinder Performance (Humidity): We grind our coffee fresh on-site. High humidity, especially on rainy days, may affect how our grinders work and may cause clogging. Vendor does not provide service in the rain. Client must have alternate plans to move the coffee cart indoors if there is a possibility of rain.

• Low Temperatures: Temperatures below 60°F may impact the heating element in the espresso machine, potentially affecting the pace of service. Vendor reserves the right to refuse or discontinue outside service in temperatures that will drop below this threshold.

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6. Setup and Breakdown

• Hourly Packages: Setup for hourly service typically begins [Number] hour(s) before the service start time. Setup may occur while the event is underway. For uninterrupted service, full reception packages are available.

• Full Reception Packages: Setup time for full reception service will be determined by venue availability and/or [Number] hour(s) before the reception start time.

• Breakdown: For hourly packages, breakdown may be required during the event depending on the service time selected. Vendor will strive to break down as quickly and with minimal disruption. Breakdown will take approximately [Timeframe] after the service and/or reception has ended.

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7. Cost and Payment

• Total Cost: The total cost ("Total Cost") for all Services is as specified in the Service Quote, due in full by the date specified in the Payment Schedule. Client shall pay the Total Cost to Vendor as outlined in the Payment Schedule.

• Payment Schedule: As detailed in the Service Quote.

• Non-Refundable Retainer: The initial payment, as specified in the Payment Schedule (plus applicable tax per cart), is a non-refundable retainer. This fee compensates Vendor for committing to provide the Services and turning down other potential projects/clients.

• Gratuity: The inclusion of gratuity on the invoice is at Client's discretion. If Client opts not to include gratuity, a tip jar may be present on the coffee cart during the event. Gratuities included in the invoice or received throughout the event serve as extra compensation for the barista(s).

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8. Our Style and Consistency

• Client has reviewed Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified.  

• Vendor will use reasonable efforts to ensure Client's desired Services are produced consistently with Vendor's current portfolio and will try to incorporate any reasonable suggestions made by Client. However, Client understands and agrees that every event is different, and Vendor shall have final say regarding the aesthetic judgment and quality of the Services. Dissatisfaction with Vendor's judgment or ability are not valid reasons for termination of this Agreement or request for any refunds.  

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9. Limitation of Liability

• Maximum Damages: Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided are not to exceed the Total Cost of Services provided by Vendor.  

• Loss of Product: In the event that any or all product(s) are lost, Vendor shall refund Client a pro-rated portion of the Total Cost based on the amount of Services completed/provided against the amount of Services agreed to be completed/provided.  

• Indemnification: Client agrees to indemnify, defend, and hold harmless Vendor and its affiliates, employees, agents, and independent contractors for any injury, property damage, liability, claim, or other cause of action arising out of or related to Services and/or product(s) Vendor provides to Client.  

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10. Cancellation, Rescheduling, and No-Shows

• If Client desires to cancel or reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to Client (e.g., event cancellation, essential parties not showing up), Client shall provide notice to Vendor as soon as possible according to the Notice provisions. Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show, or impossibility due to Client's fault, and Vendor will not be obligated to refund any monies Client has previously paid. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to attend the event, or impossibility due to Client's fault unless the Parties otherwise agree in writing. If Vendor secures another, unrelated client for the same date, Vendor may choose, at its sole discretion, to excuse all (or a portion of) Client's outstanding balance.  

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11. Impossibility

• Force Majeure: Either party may be excused from further performance obligations due to a disastrous occurrence outside their control, such as natural disasters, war, or other hazardous situations.

• Failure to Perform Services: If Vendor cannot or will not perform its obligations, it will immediately give Notice to Client and issue a refund or credit based on a reasonably accurate percentage of Services rendered, excusing Client from further performance and/or payment obligations.

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12. General Terms

• Governing Law: The laws of Texas govern all matters arising out of or relating to this Agreement, including torts.

• Severability: If any portion of this Agreement is deemed illegal or unenforceable, the remaining provisions remain in full force.  

• Notice: Parties shall provide effective notice via email to the addresses specified in the Service Description. Notice is effective when sent.

• Appropriate Conduct/Safe Working Environment: Client agrees to take best efforts to provide Vendor and its staff with safe and appropriate working conditions. In the event of circumstances deemed by Vendor or a bystander to present a threat of injury or harm to Vendor's staff or equipment, Vendor reserves the right to cancel remaining services and leave the event. Vendor may enact a three-strike policy for threatening behavior. If Vendor leaves early due to such behavior, Client agrees to relieve and hold Vendor harmless and shall be responsible for payment in full. Similar terms apply to unprofessional or harassing behavior outside of an event.

• Merger: This Agreement constitutes the final, exclusive agreement between the parties relating to the event and Services contained herein, superseding all earlier and contemporaneous negotiations and agreements.  

• Amendment: This Agreement may only be amended by the parties’ written consent via proper Notice.